Privacy Policy

1. What This Policy Covers

This Privacy Policy explains how Dialedin Leads collects, uses, shares, and protects personal information when you visit our website, use our services, or communicate with us (including via SMS).

2. Information We Collect

We may collect:

• Contact information: name, email, phone number, address (if provided).
• Account/service information: details you submit through forms, chat, email, or support.
• Technical data: IP address, device identifiers, browser type, pages viewed, and cookies/analytics data.
• SMS interaction data: opt-in timestamp/source, message delivery status, and message content needed to provide support or services.

3. How We Use Information

We use your information to:

• Provide, operate, and improve our services.
• Respond to inquiries and provide customer support.
• Send service-related notifications (including SMS if you opted in).
• Send promotional/marketing messages only if you opted in (where applicable).
• Maintain security, prevent fraud, and comply with law.

4. SMS / Mobile Phone Data (Important)

If you provide your mobile number and opt in to SMS:

• We will use your number to send messages consistent with what you opted in to receive.
• Mobile information will not be shared with third parties for their marketing or promotional purposes.

5. How We Share Information

We may share information:

• With service providers who help us run the business (e.g., hosting, analytics, CRM, messaging/telecom providers) and only as needed to perform services on our behalf.
• To comply with legal obligations, enforce policies, or protect rights/safety.
• In a business transaction (merger, acquisition, asset sale), subject to standard protections.

We do not sell your personal information.

6. Cookies and Analytics

We may use cookies and similar technologies to:

• Remember preferences,
• Understand website usage,
• Improve performance and marketing measurement.

You can control cookies through your browser settings (some site features may not function properly if disabled).

7. Data Retention

We retain information only as long as necessary for the purposes described in this policy, including compliance, dispute resolution, and enforcing agreements.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No system is 100% secure, and we cannot guarantee absolute security.

9. Your Choices & Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information. To request changes, contact us at doug@dialedinleads.co.

SMS opt-out: Reply STOP anytime to stop receiving SMS messages.

10. Children's Privacy

Dialedin Leads is not intended for children under 13 (or under the age required by local law). We do not knowingly collect data from children.

11. International Users

If you access Dialedin Leads from outside the country where we operate, your information may be processed in other jurisdictions where our service providers are located.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.